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Manufacturers & Distributors to Focus on the Critical Role of Customer Service at Fall APICS Inland Empire Symposium
From:
Lisa Anderson M.B.A. - Manufacturing and Supply Chain Lisa Anderson M.B.A. - Manufacturing and Supply Chain
Claremont, CA
Tuesday, October 21, 2014


 

The event will focus on The Amazon Effect where manufacturers and distributors feel the pressure to improve service and offerings to compete for customers. A panelist of industry experts will share case studies and best customer centric practices on Saturday, Nov. 8 at the Eagle Glen Golf Club in Corona, Calif.

The Inland Empire Chapter of APICS,  the leading association for supply chain and operations professionals; and Arbela Technologies, a trusted and proven name in ERP and Supply Chain implementations for midsize and large manufacturing companies, are putting the spotlight on service with the Fall Executive Panel & Networking Symposium: The Amazon Effect: The Critical Importance of Customer Service for Manufacturers & Distributors on November 8. The symposium will feature networking and a lively discussion on how Amazon and companies like Amazon are continuously improving customer service, slashing lead times and building loyal patrons. Featured panelists include Kusum Kavia of Combustion Associates, Inc., Derinda Ehrlich, APICS VP Corporate Channel Services and former executive at Avnet and Motorola, Jonathan LaCour, Casa Herrera and Chris Riley, Mitochon Systems, Inc.

"Arbela is proud to sponsor APICS-IE for the third consecutive time, encouraging the promotion of best practices of customer service and experience," said Nima Bakhtiary, President and CEO at Arbela Technologies. "We have found that meeting the ever changing customer demand and predicting market trends by collecting customer data and monitoring social media are critical success factors."

"The Symposium brings together manufacturing and distribution students and professionals to exchange ideas and hear from business leaders on how they are navigating the current business environment and increasing complexities required to succeed," explains Lisa Anderson, President of APICS-IE and LMA Consulting Group. "  "This topic is near and dear to my heart having just completed research and a webinar on the Amazon Effect. We know that customer service is truly a game changer and the research confirmed what Amazon already knows. It is time for manufacturers and distributors to rethink how they service their customers and builds and deliver products to meet and exceed expectations every time. That's how you build a loyal customer!"

The Fall Executive Panel & Networking Symposium: The Amazon Effect: The Critical Importance of Customer Service for Manufacturers & Distributors  will be held Saturday, November 8, 2014 at the Eagle Glen Golf Club in Corona, Calif. Fees to attend the event from 8:00 AM to 11:00 AM are $15 for members, $25 for non-members and students are free. Breakfast buffet is included. Register here: http://events.r20.constantcontact.com/register/event?llr=pd7pgykab&oeidk=a07e9pwz836d29c13aa 

About APICS

APICS is the leading professional association for supply chain and operations management and the premier provider of research, education and certification programs that elevate end-to-end supply chain excellence, innovation and resilience. APICS Certified in Production and Inventory Management (CPIM) and APICS Certified Supply Chain Professional (CSCP) designations set the industry standard. With over 37,000 members and more than 250 international partners, APICS is transforming the way people do business, drive growth and reach global customers.

The Inland Empire Chapter covers the inland empire region of Southern California, which spans the easternmost portion of Los Angeles county in addition to San Bernardino and Riverside counties.  The chapter offers educational classes, programs and special events in the hotbeds of manufacturing and distribution activity including Ontario, Riverside, and Temecula.  APICS Inland Empire partners with other organizations supporting manufacturing and distribution such as the DMA (Distribution Management Association), neighboring APICS chapters, industry leaders and government officials in support of furthering the region’s workforce development and growth.

APICS Contact

Lisa Anderson

Email

909-630-3943

Website

 

About Arbela Technologies

Based in Southern California with a global footprint, Arbela Technologies empowers its clients to transform their organization to meet the ever changing market demands. We provide industry specific financial, supply chain, manufacturing, operations, and customer relationship management solutions combined with strategic change management experience for Microsoft Dynamics AX and Dynamics CRM. Arbela’s vertical expertise includes building material, manufacturing and distribution, retail, grocery, life science, industrial, high-tech industries, and professional services.

Arbela has been implementing and supporting Dynamics AX to midsize and large enterprises across the globe with superior results. In addition, Arbela develops, markets, and supports critical add-ons for Microsoft Dynamics AX 2009 and 2012. Arbela’s add-ons to Dynamics AX include: Master Data Centralization for multi-company implementations enabling financial, order management, and purchasing shared services; as well as Security Management and Auditing solutions for private and public companies.

Arbela Technologies Contact

Amir Khoshniyati

amir@arbelatech.com

+1 (949) 291-4777

Arbelatech.com
News Media Interview Contact
Name: Lisa Anderson
Title: President
Group: LMA Consulting Group, Inc.
Dateline: Claremont, CA United States
Direct Phone: 909-630-3943
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