Speaker
yearbook Logo
Home > NewsRelease > A Note to Customer-Facing People
Text
A Note to Customer-Facing People
From:
Summit Consulting Group, Inc. -- Alan Weiss, Ph.D. Summit Consulting Group, Inc. -- Alan Weiss, Ph.D.
For Immediate Release:
Dateline: East Greenwich, RI
Wednesday, August 30, 2023

 
There’s a difference between legitimately not knowing the answer to a customer or client’s question, and simply demonstrating that you don’t care. (We used to call this TNMJ: That’s not my job.)
In escalating order:
I don’t know.
I’m sorry, I don’t know.
I’m sorry, I don’t know, but I’ll try to find out.
When that’s not happening, it’s management’s fault.
Pickup Short URL to Share
News Media Interview Contact
Name: Crysta Ames
Title: Office Manager
Group: Summit Consulting Group, Inc.
Dateline: East Greenwich, RI United States
Direct Phone: 401-884-2778
Jump To Summit Consulting Group, Inc. -- Alan Weiss, Ph.D. Jump To Summit Consulting Group, Inc. -- Alan Weiss, Ph.D.
Contact Click to Contact