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News Releases
Date
Title
05/11/2021
Post Covid-19 Customer Service Tips
07/25/2020
Nancy Friedman -- The Telephone Doctor -- My Story
10/01/2019
New Training Series Focuses On Internal Customer Service
10/01/2019
Meet the Speakers - 3rd Annual Global Salesian Leadership Symposium - Toledo,...
10/01/2019
Meet the Speakers - 3rd Annual Global Salesian Leadership Symposium - Toledo,...
09/19/2019
Handling the Irate Customer - Telephone Doctor's ASAP Technique
09/18/2019
ARE YOU GUILTY? PEOPLE BEFORE TEXTING
02/20/2014
CONTEST -- WIN AN IPAD 50 Shades of the Customer Service Experience
04/26/2013
Insert for 2013 Convention Speaker Directory for Telephone Doctor
11/12/2012
Nancy Friedman -- Telephone Doctor -- One Sheet
04/06/2011
Customer Service - Keynote Presenter & Corporate Speaker
08/18/2010
Win $500. Name that book from Telephone Doctor
07/16/2010
Customer Service 'No No's'
06/07/2010
How To Get Your Customers Swearing BY You, Not AT You
06/03/2010
Hell Hath No Fury Like a Customer Scorned
Blog Posts
Date
Title
07/06/2023
No Matter What Type of Clientele You Service, Customer Service Is Critical D...
02/01/2023
Nancy Friedman as seen on Natfluence.com
04/19/2022
Six Cardinal Rules of Customer Service
04/08/2022
Six Cardinal Rules
11/23/2021
Don’t knock old school ideas
11/11/2021
How To Lose Friends and Alienate Customers
09/27/2021
Why “What is your name again?” is soooo INEFFECTIVE – WATCH THE VIDEO for an...
09/27/2021
Why “What your name again?” is soooo INEFFECTIVE – WATCH THE VIDEO for an id...
07/16/2021
NINAWC Program From Nancy Friedman -- Telephone Doctor
07/15/2021
Welcome Video Department of labor Program
07/15/2021
Department of labor Programs
05/11/2021
POST COVID-19 CUSTOMER SERVICE TIPS
04/20/2021
ZOOM ZOMBIES From Nancy Friedman -- Telephone Doctor
03/22/2021
8 Tips for Effective Email Communication
03/05/2021
Possible? Does it affect your mom? It did mine.
02/22/2021
Are you Passive, Average or Proactive?
01/08/2021
Everybody Thinks They Are A Team Player – Do you have one of these on YOUR TEAM?
10/12/2020
HOW COVID 19 SAVED MY LIFE + Our Zoom Virtual Programs Going STRONG
09/09/2020
Customer Service for COVID-19
08/10/2020
This is a JUST Blog (Meaning: A well-deserved blog)
07/22/2020
What’s Retail to Do About Customer Service During COVID 19? Wait, wait, wait ...
07/22/2020
What’s Retail to Do About Customer Service During COVID 19? Wait wait wait we...
07/22/2020
What’s Retail to Do About Customer Service During COVID 19?
07/01/2020
TEN TOP COOL JOB TIPS
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