Tuesday, January 22, 2013
Business Training Works has released its latest instructor-led webinar program:
Let's Chat: Customer Service Skills for Online Service and Sales Representatives. This 90-minute course covers the communication skills needed to work with customers when communicating at a fast pace through the keyboard: establishing rapport, determining what customers need, recognizing and addressing the concerns of anrgy customers, and more.
Groups may schedule the program privately. Alternatively, individuals wishing to participate in a public session may register by visiting
http://www.businesstrainingworks.com/Live-Webinar-Training.html.
To request additional information about
customer service training, please contact us at
info@businesstrainingworks.com.