For Immediate Release:
Dateline: Washington,
DC
Monday, January 6, 2025
Home - Business Training Works, Inc. Skip to main contentSkip to footerBusiness Training WorksWe help people do their work betterINSPIRE . ENERGIZE . LEARNAt Business Training Works, we’re here to help you tackle workplace challenges with practical solutions and engaging learning experiences.Our mission is simple: to help people do their work better. We offer meaningful programs that spark ideas, energize teams, and foster learning. Explore our site to discover how we can support your organization’s growth with training and tools that make a difference. Whether you want to enhance communication, leadership, teamwork, customer service, sales, or something else, we are here to help. Too much to review? Get in touch to cut through the noise and start a conversation. Get in TouchOnsite Training WorkshopsEngaging in-person learning Virtual Training ProgramsConvenient solutions for remote teams Self-Paced Online CoursesFlexible learning that fits your schedule Executive CoachingOne-on-one sessions to refine skills KeynotesInspiring presentations for conferences and events FacilitationProfessional guidance for productive meetings and discussions
 Our Business Training ServicesWe Can HelpExplore Our Diverse Training Workshops and CoursesDiscover How Our Solutions WorkProcess1Explore Our CatalogBrowse our catalog to get a feel for our programs. 2Chat with UsGive us a call or drop us an email to discuss your needs. 3Pick and FocusSelect your course and discuss areas of emphasis with your facilitator. 4Schedule and PrepareSet a date, invite participants, and get ready to engage.
What Our Clients Say About Us“This training exceeded my expectations. Myla was very professional and knowledgeable when it came to the subject matter. She shared her own stories and experiences to bring the subject matter to life. It was a pleasure to learn from her.” Facilitation Skills Training Workshop ParticipantUSF Health“I found this topic highly relevant and different from many other typical course offerings. For example, instead of focusing on leading a remote workforce, Elizabeth’s course centered around engagement of the workforce with no focus on where they worked from. It is an outstanding class!” Ownership Training Course ParticipantUSPTO“I spent five years writing policy for the State of California. I wish California had made such a course available to me when I first started. As someone with experience writing policy, I found that the course provided useful information and helped me see policy writing concepts in new ways.” Policy and Procedure Training Workshop ParticipantUS Dept of Labor“The facilitator was absolutely OUTSTANDING! She is welcoming, engaging, and very easy to follow. She “screams” professionalism and confidence- in a very gentle way. As a person who is currently going through significant grief while working every day, this class was a Godsend. Mariana is a gifted facilitator. Because of her, I will be better at moving forward with purpose and helping my team to do the same! Thank you! Driving Change Training Workshop ParticipantUS Navy“Having been through other management training in the past, I must say this was the most engaging I have done. Thank you, Elizabeth!” Management Training Course ParticipantThrive Alabama“Myla has a great personality and is very knowledgeable about this course. She has an answer for every question. Myla is great and has a lot of experience in sales.” Relationship Selling Training Workshop ParticipantMidwest Alarm Services“Eduardo was an excellent facilitator. I took so much with me to apply to my job responsibilities that will enhance my thinking as I resolve difficult callers and issues. Eduardo was very interactive with the group and had excellent ideas to promote thinking and participation. He is the greatest facilitator I have ever sat under!” Virtual Customer Service Skills Training ProgramFEMA“Eric Molin is an awesome instructor/facilitator with a nice, soothing speaking voice. Keep him!!!” Virtual Presentation Skills Training Program Participant Department of Housing and Urban Development“Greg was awesome! Very informative and interactive. He got rave reviews from the participants.” Scherriea K.Senior Human Resources Officer, Grand Bahama Shipyard Limited“I was dreading the training to an extent because I am an introvert and shy. Eric taught me how to focus on the presentation in a comfortable way that brought the presentation to the forefront for me versus my shyness. I recommend this class to and for everyone!” Presentation Skills Training Course ParticipantEnverusAudrey was an amazing facilitator. I enjoyed how she kept the class focused on the discussions even when we derailed. I loved how patient and understanding she was with everyone. I genuinely felt like I learned a lot from her. She helped ease my discomfort with public speaking just enough for me to feel more confident in my presentation skills. I thoroughly enjoyed the two days with her. Training Skills Workshop ParticipantCity of New York“I work with data daily, so I’m more advanced than a beginner. The course is great for folks who are competent to novices with data storytelling.” Storytelling with Data Training Workshop ParticipantDefense Intelligence AgencyThe Business Training Works team blew my expectations for a corporate training out of the water! They are professional, knowledgeable, and flexible. Stefanie worked with me closely to understand my group’s specific needs for assertiveness and collaboration. She tailored the training directly to my group while taking into consideration our different backgrounds, communication styles, ages, and genders. Stefanie was upbeat, engaging, and relatable. She even kept the momentum going through an unexpected room change towards the end of our session. My colleagues cannot stop commenting how amazing the training was, and we are energized to put our new skills to work. Rave reviews all around! Communication Styles Training Workshop ParticipantL'Oreal“The facilitator did a phenomenal job of being engaging and created a good training environment.” Leadership for Non-Managers Training Workshop ParticipantAmerican Regent“I just wanted to send out an email to express our appreciation for the service that Greg provided. He was a very motivated and inspirational speaker. We really, and I seriously mean this, enjoyed him. We are going to adapt some of our training procedures to fit his suggestions.” Brian H.Training, Coordinator, LM Wind Power Blades“I just wanted to take a moment to say THANK YOU very much for such an amazing presentation to our team this past Tuesday! We have received such fantastic feedback – especially about your energy & the content you covered (how relevant it is for our current “situation”). We could not have asked for a better external speaker to bring in… Especially at the very end of the day ??. We will definitely keep you on the top of our list for our next potential external speaking opportunity!” Alexander C.Johnson & Johnson“I have never attended D&I training before and didn’t know what to expect. This exceeded my expectations. It wasn’t boring. It was timely and relevant. D&I can be a sensitive topic with some, and I felt like the approach here brought people along with being judgmental or condemning anyone.” Diversity Training Workshop ParticipantICBA“Mariana was absolutely wonderful! Best leadership training I’ve ever received. She made it so interactive, and she remembered details about everyone in the class. She’s so personable and made this a really enjoyable experience.” Management Training Workshop ParticipantCascades Packaging“This training was one of the best training sessions I have had. The instructor was absolutely amazing, easy to understand, relatable, and kept the class interacting. I typically sit in a corner and do not speak during training. This time, I felt very comfortable and in a safe space. I gained knowledge and skill techniques. I would definitely attend this training again. Thank you so much for inviting our health department. Customer Service Training Workshop ParticipantCumberland County“Ron shared a lot of information and got the participants personally involved. Concepts will be easier to remember because of their interactive nature.” Negotiation Skills Training Workshop ParticipantNIST“Kate was a great presenter. Her enthusiasm and skill gave credibility to the topic she was teaching. I was engaged throughout the whole presentation and loved how interactive the course was. Kate provided me with many tools I had not known before and reminded me of tools I had forgotten or was unsure of how to use effectively. Well done, course, and great facilitator!” Presentation Skills Training Workshop ParticipantNASA“The instructors and I absolutely enjoyed the training and found it value added. Sometimes, teachers can be the worst students, but everything Kate brought to the table had us excited, engaged, and thinking about how we can use these strategies in our own classes. I’ve received significant positive feedback and am looking forward to seeing how the new strategies are utilized during our next iterations of courses, which will start in July.” Rhoda G.Academic Director, Defense Information School“Great course! Kate’s a great instructor! Great content. I really learned a lot about the various tools at our disposal that can be incorporated into the already established learning material to enhance the learner’s experience.” Train-the-Trainer Training Workshop ParticipantFreedom Mortgage“WOW – where do I begin!? Working with you both has been an outstanding experience throughout the entire process. Your flexibility from first contact was very valuable – we appreciate your willingness to participate in multiple teleconferences to align with KMG. Your ability to link KMG’s message and philosophies to the lessons is what set you apart from your competitors. Kate’s energy and willingness to meet as many of the attendees as possible and your ability to quickly build a rapport with folks established credibility and a safe environment. Everyone valued the ‘informalness’ of the keynote. The Tuesday workshop was phenomenal! I saw people taking notes that I never would have imagined would be engaged. Fantastic result overall – thank you so very much!” Kale B.Global Quality/CI Manager, KMG Chemicals“I can recommend Kate without any hesitation. Having been an adult educator in different fields myself, I can say her methodology is one of the best I have seen, especially for the subject matter. Kate was able to engage our staff for every minute she was here. Kate did a customer service class for our medical practice, which included our front desk and call center staff. A large portion of her session was dealing with difficult, angry, and unreasonable patients on the phone as well as in person. You could see the light click on when she would walk through specific scenarios with my staff. The most important element of her class was all of my staff and leaders present felt that Kate was genuine and not just reading a PowerPoint to them. She was able to address real-world problems with realistic solutions. We plan to have her back for our clinic staff as soon as we can.” Noah E.Practice Administrator, The Eye and Laser Center“Kate’s presentation was fresh and engaging. She had everyone’s attention from start to finish. I had invited a fairly large group of 44 and thought that quite a few would not show up for a ‘grammar class’, but 43 of 44 showed up for the first session. More impressive was the fact that all of the 43 showed up for the next sessions as well.” Tim S.Skills Development Manager, First Securityy Bank of Washington“Thomas was so incredibly professional and really took the time to listen to and customize our training. He was also charismatic and entertaining and a very credible instructor.” Loren A.New York Prebyterian“Thomas made the experience really great. I went into it thinking it would be boring and came out really taking so much away from the experience. Very thankful for the lessons learned.” Customer Service Training Workshop ParticipantA&E Networks“Thomas Farley’s facilitation of the storytelling module was very engaging and effective. He started the session telling his own story. He asked participants to share their stories, and he respectfully critiqued them using this technique as a teaching tool.” Patricia K.Lockheed Martin RMS“Thank you, Stefanie, for hosting the session today! It was super valuable and relevant, as you can probably tell by the robust discussion from everyone.” Time Management Training Course ParticipantMeta“Stefanie was a joy to work with, and our group really had a great time learning, laughing, and growing in our relationship to one another. She kept us on our toes and facilitated the interactions with activities in a very fluid, natural way, interjecting humor and asking for feedback on a regular basis. Our entire team commented on how much fun they had and on the new skills and information they learned both about themselves and their coworkers.” Workplace Etiquette Training Workshop ParticipantUniversity of Texas-Austin“Stefanie’s presentation was flawless, and (she) was able to answer any questions with a quick response. She has a great knowledge for introducing professionalism with exceptional communication procedures for our customers as well as the CSRs. Having a long tenure in the customer service arena, it is always good for me to have current refreshers….Stefanie’s delivery was well received.” Customer Service Training Workshop ParticipantCollins Aerospace“Many corporate trainings are useful from a theoretical and “good idea” standpoint but are light on the tools actually to help a person apply or incorporate those theories. These courses are the opposite. The big picture theory stuff is discussed to provide context, but training is much more about simple steps to implement these ideas. These courses have been very PRACTICAL…which equals USEFUL. Thank you.” Employee Accountability Training Workshop ParticipantDonorConnect“The training was amazing! Everyone was enthusiastic, and we learned so much. They’re already asking when you’re coming back. You are a true gem!!” Mia C.Division Chief, Business Management, US Mint“All attendees provided very positive feedback and have been looking for opportunities to apply what they learned, as soon as we came back to our workplace.” Luz-Elena G.Maintenance Manager, DuPontBusiness Training Works fills a gap in corporate America. So much training has simply been put online, and to have a facilitator to give multi-dimensional training was very worth it. I highly recommend Business Training Works, specifically Shawn Doyle. Debi R.Director of HR, UHY Advisors, Inc.“The class today was great. I received many positive comments from our staff. They liked the interaction and learned a lot of new tools to enhance their creativity.” Ellen M.National Institutes of Health“In each of the 10 sessions that ZMC has hired Business Training Works, I have learned something new even with the same topic. This is the 10th session we have scheduled, and we always ask for Shawn.” Christy S.Zippo Manufacturing Company“You can tell that Shanna is passionate about what she does. It’s not easy to keep a room full of salespeople engaged for a whole day. Kudos!” Sales Training Course ParticipantElevance Health “Pamela Sumner is a great facilitator. She teaches well and also engages and answers questions. She even provided some reflections and affirmations to other participants.” Emotional Intelligence Training Course ParticipantFlorida Department of Children and Families“Thank you, Pamela. You are very knowledgeable and engaging. You made the information interesting. You know how to make people exercise critical thinking. I’m sad it’s over!” Management Training Course ParticipantBlueprint Studios “Phillip was great! He was on time, punctual, and professional. He was friendly and engaging but also assertive enough to get the groups back on task and paying attention. Everyone loved his facilitation and engagement in the course!” Bailey V.United States Air Force“Shawn did an excellent job and the entire staff enjoyed him along with the training! I did a post-course survey, and 100% rated the course as either excellent or good. He’s a true professional and I’m sure that you are glad he is on your team!” David R.Director of Training and Development, Office of the Inspector General, Department of Justice“Shawn was an excellent facilitator. After our class he took the time to look over the questions we use during our interview and provided positive feedback. I highly recommend Shawn and this course, ‘How to Interview and Hire Well.” Carole M.Manager, Laboratory Inspection Training Program, Cement and Concrete Training Laboratoryerror: Content is protected !!
ABOUT BUSINESS TRAINING WORKS PROFESSIONAL EDUCATION
Business Training Works is a leading provider of soft-skills education. The company works onsite and online with organizations throughout the world. Its catalog of training programs consists of over 200 hands-on programs. For more information, please visit www.businesstrainingworks.com.
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