Thursday, October 29, 2015
No one likes when something in their hotel room isn’t up to par. I’ve made countless requests for maintenance over my years of business travel. Sometimes things are so bad that I move to another room.
What I like even less is walking into my hotel room in the evening and wondering if the maintenance request I placed earlier in the day got taken care of. I’ve been there, so many times. I wonder if the bathtub drain got fixed, or the A/C unit, or the toilet or the door lock, etc. I go look at the drain (not knowing if the water will stop up again until I take my morning shower). I flush the toilet. I check the door lock.
What a waste of time in not only having to re-think about the maintenance issue that already took you time to call in but also checking out for yourself if the issue is fixed.
So I absolutely love what the Renaissance Boca Raton (Florida) Hotel left in my room after their maintenance staff took care of whatever fan issue I had reported. A note!
A note that told me that everything is “All Set!” They apologized for the inconvenience and made me feel like I wouldn’t be a bother if I needed to call them about something else. More importantly, I didn’t have to waste time wondering if the issue got fixed or testing it out.
So simple. So helpful. So appreciated.
To top off this helpful note, a gift of Belgian chocolate, in the shape of a hammer no less, was included.
Now that was sweet, as well as clever! A much-appreciated guest is how I felt. And my husband appreciated the chocolate bonus once I got home.
The hotel’s note, however, was what I, as a very frequent hotel stayer, very much appreciated and would like to see more of (not that I’m wishing for more maintenance needs!). I’m sure other hotel guests would appreciate the same. I hope more hoteliers pick up on this minuscule-cost way of to help their guests feel heard, attended to and appreciated.
And if a small gift of chocolate is included, my husband will also thank you!
p.s. This isn’t the first hotel note to impress me. Read how
Sanjuana’s thank-you went a long way.
About Carol Margolis:
As the CEO of an international consulting firm, Carol Margolis has spent 25 years traveling nationally and internationally across six continents for business. She is the founder of Smart Women Travelers, which is dedicated to helping women who travel, and Business Travel Success, which helps both first-time travelers and seasoned road warriors improve their business travel experiences. She is the author of Business Travel Success … How to Reduce Stress, Be More Productive and Travel with Confidence, published by Morgan James in 2012.
Margolis has experienced great success and appears on Reuters.com and USAToday.com, as well as being welcomed as a frequent radio and television guest on Good Morning America and Fox News. She is also often quoted in USA Today, the LA Times, the New York Times, the Wall Street Journal and many more.
Media Contact:
Carol Margolis
Smart Women Travelers, Inc.
P.O. Box 950903
Lake Mary, FL 32795
877-212-7364
pr@smartwomentravelers.com