Saturday, February 8, 2025
Have you encountered people in important jobs (immigration, security, motor vehicles, medical personnel in hospitals) who are stunningly rude? Apart from the occasional “bad day” or a family problem, it’s usually because they are bored. (This is the same phenomenon as bright kids who do poorly in school.) Boredom is actually quite stressful, especially when “trapped” in a full time job (or school).
It also creates errors—missed weapons in luggage, wrong forms completed, dangerous indications missed (students thought to be “poor learners”). It’s incumbent on the organization and/or institution to create rewarding and well supervised conditions. Otherwise, you create unhappy customers and unsafe conditions.