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Topics: Consulting, Change, Innovation, Change Management, Seminars, Customer Service, Achievement, Innovation Expert, Innovation Management

About: James D. Feldman, CSP, PCS, CPT, CITE, is the creator of Shift Happens! James D. Feldman, is a customer service expert who has spent over 30 years helping businesses create exceptional customer experiences. James is a renowned speaker, author, and consultant passionate about delivering practical strategies companies can use to win customers and keep them for life. With his engaging speaking style and wealth of experience, James can help your business take its customer service to the next level. He is the author of 13 books, delivered over 1,000 presentations and has written dozens of articles ranging from romance scams to innovative problem-solving to enriching the employee and customer experience. He has worked with various industries, including automotive, HBA, fast food, tourism, retail, hospitality, and healthcare.

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Topics: Business, Change Management, Finance, Entrepreneurship, CEO, Entrepreneurs, Operations, Business Communication, Change/Transition

About: NABOE provides educational opportunities with featured presentations of key importance to business owners. NABOE events target audiences of senior executives of privately held companies, a target business demographic that represents over 50% of our country's GNP and is a major force in innovation and job creation. We have a global outlook in our presentations and we tap the business, political and scientific research world-wide that can help your business run more efficiently and profitably. And, we do it with style!