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About: James D. Feldman, CSP, PCS, CPT, CITE, is the creator of Shift Happens! James D. Feldman, is a customer service expert who has spent over 30 years helping businesses create exceptional customer experiences. James is a renowned speaker, author, and consultant passionate about delivering practical strategies companies can use to win customers and keep them for life. With his engaging speaking style and wealth of experience, James can help your business take its customer service to the next level. He is the author of 13 books, delivered over 1,000 presentations and has written dozens of articles ranging from romance scams to innovative problem-solving to enriching the employee and customer experience. He has worked with various industries, including automotive, HBA, fast food, tourism, retail, hospitality, and healthcare.
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About: Arnold Sanow, MBA, CSP (Certified Speaking Professional) is the author /co-author of 5 books to include, 'Get Along with Anyone, Anytime, Anywhere...8 keys to creating enduring connections with customers, co-workers - even kids'. His keynotes and seminars focus on getting along, building positive workplace relationships, people skills,dealing with and managing change, and how to build instant rapport, relationships and connect. He has been on numerous televison and radio shows as well as in the print media. Shows include the CBS evening news, ABC world morning news, USA Today, and others. He is a regular guest talking about relationship and people skills issues on Sirrus Radio and Family Net Television.
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About: Ethics expert Dr. Christopher Bauer's training as a clinical psychologist gives him a unique perspective on how individuals manage matters of ethics. It also allows him to provide equally unique commentary and analysis. As a speaker, seminar leader and consultant, he helps individuals and organizations make more ethically-informed decisions while maximizing their bottom line. Bauer Ethics Seminars provides keynotes, breakouts, seminars, retreats, and consultation. Each helps individuals, teams and organizations take effective responsibility for 'walking the talk' of ethical behavior as well as improving their bottom line through improved leadership and management skills.
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About: Frank is a presentation coach for technical professionals. He is a Professional Member of the National Speakers Association. He has developed and honed his extensive public speaking abilities over his 40-year career, both in military service, as a contractor, and business owner. Because of his outstanding work in the field of public speaking and leadership, in 2002, Frank was awarded Toastmasters International’s highest individual award - Distinguished Toastmaster (DTM). He formed DiBartolomeo Consulting International (DCI), LLC in 2007. The mission of DCI is to help technical professionals to inspire, motivate, and influence their colleagues and other technical professionals through improving their presentation skills, communication, and personal presence. Frank DiBartolomeo is also a retired U.S. Air Force Lieutenant Colonel. His expertise as an engineer and technical leader in the military and industry led to a variety of leadership assignments
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About: About Christopher Gilbert, PhD: Dr. Christopher Gilbert is a senior international ethics consultant and popular keynote speaker. As co-founder of NobleEdge Consulting, he has worked with Fortune 500, government, and non-profit organizations, including the Bill and Melinda Gates Foundation, traveling the globe to spearhead sustainability, human capacity development, and business conduct programs. With over 25 years of award-winning teaching experience in colleges and universities on four continents, Chris has also pioneered nationally recognized professional development and ethics centers. As a motivational speaker and author, he is well known for his informative humor, authenticity, and personalized inspiration. He holds a PhD specializing in leadership ethics, a Master of Business Administration, and a Bachelor of Science in geology.
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About: The San Francisco Writers Conference, one of the finest writers' events in the country, helps writers become published authors and teaches them how to build successful writing careers. Presenters at the event include bestselling authors, literary agents, and respected editors from top publishing houses. With 100+ presenters to 350 attendees, there is optimum interaction with industry professionals in an information-packed weekend. Individual PRE/POST Classes, too! The SFWC is held over President?s Day weekend at the Mark Hopkins Hotel. A second event, the San Francisco Writing for Change Conference is held annually in the fall. SFWC is a 501(c)3 nonprofit.
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